Return Policy and Warranty

Return Policy and Warranty?

Warranties: Buyer understand that he/she should read the written Spring Aqua terms and conditions.

All warranties become effective only after all installation has been completed and full payment has been received. If a defect is discovered within the Warranty Period, Original Buyer with the original address must promptly notify Spring Aqua in writing immediately following the discovery of the defect (the Warranty Defect Notice) and must provide Spring Aqua with a reasonable opportunity to inspect and a reasonable opportunity to either (a) remedy the defect in a manner customary in the industry, (b) refund the Purchase Price for the defective item, or (c) refund to Buyer the cost of repair or replacement of the defective part as estimated by Spring Aqua. Sub-contractors’ warranty for installation are not provided in this document, please check directly with Sub-contractor company for details. The warranties provided by Spring Aqua do not cover damage of any kind caused by accident, misuse, modification, relocation (unless approved by Spring Aqua), or improper repair or installation by anyone other than Spring Aqua or its approved team. This is a “parts” warranty that does not include wages for labor.

Payment: Full payment, as indicated in this Agreement, is due immediately upon completion of installation of the products specified herein. Buyer acknowledges that Spring Aqua can and will enforce its' right to a contractors' lien on the property, and/or pursue legal action if the contract balance is not paid in full upon completion of installation.

Buyers' Affirmation: Prior to installation of Spring Aqua products, Buyer expressly agrees to the following: (a) I/We authorize Spring Aqua employees, agents, subcontractors and/or suppliers (herein “Agents and/or Account Managers”) to fully inspect the premises where the products and/or equipment will be installed; (b) I/We are solely responsible for any and all preparation, relocation, and/or reinstallation of any materials, personal property, vehicles, and/or equipment as may be needed for Agents and/or Account Managers to perform installation of Spring Aqua products and/or equipment; (c) Any and all walls and/or surfaces upon which the installation is to be performed are structurally sound and suitable for equipment as may be needed for Spring Aqua and/or Sub Contractors to install the purchased products and/or equipment; (d) I/We will provide Spring Aqua and/or Sub Contractors with reasonable access to my/our property and the immediate area(s) in which the work is to be performed.

Unforeseen Events/Delay: Buyer understands in the unlikely event that Spring Aqua determines products and/or equipment cannot be installed pursuant to professional industry standards, Spring Aqua can cancel this Agreement, notify Buyer in writing of the cancellation, and refund any and all monies received from Buyer prior to installation. Buyer understand factors that may cause Spring Aqua to cancel this Agreement include, but are not limited to, the following: unforeseen structural defects and/or unknown pre-existing conditions. Buyer understands Spring Aqua is not responsible for existing structural or other defects in Buyer's home, and that Spring Aqua's products will not remedy these defects.

Refund/Returns: The buyer, may cancel this transaction at any time prior to the midnight of the third day after the Sales Date listed. 5% Restocking Fee will be applied to all refunds. 15% Restocking Fee will be applied to all open box returns. The Original shipping fee will not be refunded, customers are also required to pay for the shipping back to Spring Aqua. After 30 days, no refunds will be accepted. Refunds for installation are negotiated directly between the customer and the sub-contracting company if available.

WARRANTY: Spring Aqua warrants to the customer that its residential products will be free from defects in material under normal use. With proper filter change and renewal, the parts warranty is 3.0 years for the WET 3, and can be extended up to 10 years for WET 5, and 15 years for WET 7. Filters, seals, and pipes, wear and tear are excluded from the warranty. Warranty void upon removal of product from original installation if without the consent and notification to Spring Aqua. If you are moving, please write Spring Aqua customerservice@springaqua.com, bill@springaqua.com, Spring Aqua will assist in the moving process.

Damage to any part of the system due to misuse, misapplication, negligence, alteration, accident, installation, or operation contrary to our instructions, incompatibility with accessories not installed by Spring Aqua, or damage caused by freezing, flood, fire, or Acts of God are not covered by this warranty. This limited warranty does not include service to diagnose a claimed malfunction of the product. This warranty is void if the claimer is not the original purchaser of the unit.

We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. Spring Aqua's liability hereunder shall not exceed the cost of the product. Under no circumstances will Spring Aqua be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items. These warranties are governed by the laws of the state of your residence and may change at any time without notice.

Post Installation Guidelines

More details: www.springaqua.com/product-support

Water Leaks: Working with water filters may create a possibility of a water leak. Local sub-contractors may have a warranty they provide for workmanship. The warranty period varies from different local sub-contractors. If a water leak happens, please contact your local sub-contractor company first, and you may also contact/text Spring Aqua customer service at 206-880-7676 for assistance.

Taste: The taste of Spring Aqua water may take 2-3 days to improve and up to 2-3 weeks to fully optimize. The color of the water may be yellow or green on the first day or two of usage; therefore, flush the system 3-5 mins every morning before using during the first week.

Spluttering: It may take up to 2-4 weeks for all the air bubbles to come out of the 14 filters. At times the water flow will be spluttering, slow, dripping, and un-even. Please let the water run even though at times there might not be much coming out, and eventually it will even out. Flushing the system will help with water flow.

Faucet: Spring Aqua uses a 316-L medical grade stainless steel faucet. You may see a slight drip from the faucet when the water is turned off, which may seem like the faucet has a leak. This occurrence is due to our highly micro-clustered water. We do not use any plastic to create air-tight seals, we only use medical grade stainless steel to maintain high quality, therefore a slight drip may occur from the faucet.

Maintenance Information

Filter Capacity: Spring Aqua filters capacity WET 7 - 1600 gallons flow-through or 12-18 months, WET 5 – 1100 gallons or 12 months, WET 3 – 1100 gallons or 10-12 months. There is a flow meter in the machine that will track the usage by gallons and our computer system will track the elapsed time for your filter change.

Filter Change: Based on your subscription to Spring Aqua Loyalty Program, you may receive 5% or 10% filter renewal discount. For details regarding your filter renewal, P1 filter cycle, please login into your personal customer portal at mywater.springaqua.com. All details regarding pricing and maintenance schedule will be available in your customer portal. Your consumption volume and local water quality may alter the filter change cycle. Non-loyalty customer will pay 10% more.

Interpretation of this Agreement: Buyer agrees this Agreement shall be enforced under the laws of the state in which the installation is performed/products are delivered. If any part of this Agreement is determined to be invalid, Buyer agrees the remainder of this Agreement will remain valid and enforceable. Buyer and Spring Aqua understand that this Agreement along with any exhibits attached hereto comprise the entire understanding between the Parties with reference to the products and/or services provided by Spring Aqua. There exist no additional oral or written agreements and/or representations on which Buyer or Seller is relying. Parties agree that any alteration to or modification of this Agreement must be in writing and signed by both Parties. The paragraph headings contained in this Agreement are for convenience only and will not affect the meaning or interpretation of this Agreement. Customer(s)

Additional questions for maintenance or ordering, please contact Spring Aqua:

This document was last revised on February 29, 2024.